Frequently Asked Questions
Below you’ll find answers to the most common questions about shopping with Funnypawzy. If you need further assistance, our customer support team is always happy to help.
1. Where is Funnypawzy based?
Funnypawzy is a UK-based online pet store serving customers across the United Kingdom.
2. Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the UK.
There are no hidden fees or additional charges.
3. How long does shipping take?
Shipping times are as follows:
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Order processing (handling): 1–3 business days
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Standard delivery: 4–8 business days
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Extended delivery (depending on city): 5–11 business days
Delivery times may vary depending on your location, courier availability, and external factors.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email.
Tracking details will be provided when available. Please allow up to 48 hours for tracking updates.
5. What payment methods do you accept?
We accept secure online payments through trusted third-party payment providers, including:
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Debit cards
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Credit cards
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Other secure checkout options available on our website
All payments are processed in GBP (£).
6. Is my payment information secure?
Yes. Payment security is a top priority at Funnypawzy.
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We do not store your card details
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All transactions are encrypted
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Payments are processed by certified payment providers
7. What is your return policy?
We offer a 30-day return policy with no return cost.
You can request a return within 30 days of delivery as long as:
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The item is unused
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The item is in its original packaging
8. How do I return an item?
To start a return:
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Email us at info@funnypawzy.com
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Provide your order number
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Follow the return instructions provided by our team
Please do not return items without contacting us first.
9. How long do refunds take?
Once your returned item is received and inspected:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Processing time may vary depending on your bank or payment provider.
10. What if my item arrives damaged or defective?
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
We will arrange a replacement or a full refund at no additional cost.
11. Can I cancel my order?
Yes, orders can be cancelled before they are shipped.
Once an order has been shipped, it must be returned under our return policy.
12. Do you ship internationally?
At this time, we only ship within the United Kingdom.
13. What if I entered the wrong shipping address?
Please contact us immediately if you notice an error.
We cannot guarantee address changes after an order has been processed or shipped.
14. How can I contact customer support?
Webshop name: Funnypawzy
Address: 44 Binswood Ave, Headington, Oxford OX3 8NZ, UK.
Email: info@funnypawzy.com
Phone: +44 113 459 0393
Customer service opening hours (GMT)
- Monday to Friday: 09:00 – 17:00
- Saturday & Sunday: Closed
Customer service opening hours (GMT)
- Monday to Friday: 09:00 – 17:00
- Saturday & Sunday: Closed
15. How can I stay updated?
We recommend checking our website regularly for updates to our policies, products, and services.
Thank you for choosing Funnypawzy. We’re here to make your pet’s life happier and easier 🐾